🔐 Privacy Policy

Silenced Emotions is committed to protecting your privacy and handling your data with care, dignity, and responsibility. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and related services.

By using Silenced Emotions, you agree to the practices described in this policy.

1. OUR PHILOSOPHY ON PRIVACY

We believe emotional vulnerability deserves the highest level of protection.
We collect only what is necessary, and we design our systems to minimize access, exposure, and misuse of personal data.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Account details (email, phone number, username)
• Optional profile information
• Messages or interactions metadata (not content)
• Journal entries (if you choose to use journaling features)
• Listener application details (for certified listeners)

2.2 Automatically Collected Information

• Device type, OS, app version
• IP address (for security and fraud prevention)
• Session timestamps and duration
• Crash logs and performance analytics

2.3 In-Person Session Data

• Location confirmation (temporary)
• OTP / phrase verification
• Safety check-in metadata

3. WHAT WE DO NOT COLLECT

• We do not record or monitor conversations
• We do not sell personal data
• We do not share identities with listeners
• We do not require real names for participation

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and improve our services
• Match users with suitable listeners
• Maintain platform safety
• Prevent misuse, fraud, or harm
• Comply with legal obligations

We do not use your data for advertising profiling.

5. ANONYMITY & CONFIDENTIALITY

Silenced Emotions is designed to protect anonymity:

• Listeners cannot see your personal identity
• Users may choose what to disclose
• Listener-user interactions are confidential

However, anonymity may be limited if required by law or to prevent immediate harm.

6. DATA STORAGE & SECURITY

We use:

• Encrypted storage
• Secure authentication systems
• Restricted internal access
• Regular security audits

Despite strong safeguards, no system is 100% secure. We continuously improve our protections.

7. DATA RETENTION

• Account data is stored while your account is active
• Journals and metadata can be deleted by you
• In-person session data is retained only as long as necessary for safety and compliance

8. YOUR RIGHTS

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account
• Withdraw consent at any time

9. CHILDREN’S PRIVACY

Silenced Emotions is not intended for users under 18 years of age. We do not knowingly collect data from minors.

10. LEGAL DISCLOSURES

We may disclose information if:

• Required by law or court order
• Necessary to prevent harm or abuse
• Needed to enforce our Terms of Service

11. POLICY UPDATES

We may update this policy from time to time. Changes will be communicated through the app or website.

12. CONTACT

For privacy concerns:

These Terms of Service (“Terms”) govern your access to and use of Silenced Emotions.

By using our services, you agree to these Terms.

1. NATURE OF THE SERVICE

Silenced Emotions provides:

• Emotional listening support
• Peer and trained listener conversations
• Journaling and emotional reflection tools

We are NOT:

• A medical service
• A therapy or psychiatric provider
• A crisis or emergency response service

2. NO MEDICAL OR CLINICAL ADVICE

Nothing on this platform constitutes:

• Medical advice
• Psychological diagnosis
• Treatment recommendations

3. USER RESPONSIBILITIES

You agree to:

• Use the platform respectfully
• Not harass, threaten, or exploit others
• Not seek medical, legal, or financial advice
• Not misuse anonymity for harm

4. LISTENER RESPONSIBILITIES

Listeners must:

• Follow ethical listening boundaries
• Avoid advice, diagnosis, or influence
• Maintain confidentiality
• Complete required training

Violation may result in suspension or termination.

5. IN-PERSON SESSIONS

All in-person sessions:

• Occur only in approved public spaces
• Use OTP / phrase verification
• Are optional and consent-based

Silenced Emotions is not responsible for actions outside agreed protocols.

6. SAFETY & RISK DISCLOSURE

While we prioritize safety, emotional conversations carry inherent risk. Users acknowledge this and participate voluntarily.

7. ACCOUNT TERMINATION

We may suspend or terminate accounts if:

• Terms are violated
• Safety concerns arise
• Legal obligations require it

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law: Silenced Emotions is not liable for:

• Emotional distress
• Decisions made by users
• Actions taken outside the platform

9. INDEMNIFICATION

You agree to indemnify Silenced Emotions from claims arising from misuse of the service.

10. GOVERNING LAW

These Terms are governed by the laws of India. Disputes fall under the jurisdiction of Indian courts.

11. CHANGES TO TERMS

We may update these Terms. Continued use indicates acceptance.

12. CONTACT